eduLAB Resources for ICTSAS527 (Manage client problems) including a virtual computer lab
Have you ever wished you had an ICT resource that provides all the material you need to deliver the practical ICT units? Well, eduLAB can grant your wish!
eduLAB’s resources come with the virtual computer lab where:
- Students can capture the assessment evidence as they progress with practical assessments.
- Lecturers/Trainers can monitor the progress of practical learning and produce lab attendance (calculates time spent on the virtual computer lab).
eduLAB’s ICTSAS527 resources include:
- Virtual Computer Lab: Where students can participate in practical activities and assessments
- Assessment Mapping: Mapped across with Elements and Performance Criteria, Performance Evidence, Knowledge Evidence, and Foundation Skills
- Student Assessment Pack: Covering knowledge questions, practical assessments, and observation/demonstration
- Assessor Marking Guide
- Related Documents:
- Unit Scenario and Overview
- Service Level Agreement (SLA)
- ICT Helpdesk Support Policy and Procedure
- Network Diagram
- Interactive Online Learner Guide and Lab Guide
- PowerPoint Slides for Trainers
Network Diagram
ICTSAS527 – Manage client problems is a core unit for the Diploma in Information Technology (ICT50220), and it is included in the Core Transferable IT Skills for Intermediate Roles Skill Set (ICTSS00142).
If you would like to see eduLAB’s ICTSAS527 resources, please feel free to contact eduLAB for a demonstration.