Privacy Policy

Your Privacy Matters to Us

At eduLAB Pty Ltd, we take your privacy seriously. We want to make sure your personal information is safe and secure. This policy explains how we collect and manage your personal data. We follow the rules outlined in the Australian Privacy Principles and, when necessary, the EU General Data Protection Regulation. When we talk about “personal information,” we mean things like your name, email address, or any details that can identify you. If you have questions about our Privacy Policy or need more information, feel free to contact us at [email protected]. We’re here to help and protect your privacy.


How We Collect Personal Information

  • When using the eduLAB portal, education providers may provide personal information. When your lab period ends, which is when the lab expires (not when it’s in idle mode), any work or information you’ve entered in the lab will be deleted. The only things that will be saved are the evidence you’ve collected in the evidence gallery for tracking your course progress in the future.
  • There may be times when you’d like to share additional information with us. This might happen when you provide valuable feedback, share your personal or business interests, update your details, or participate in surveys and promotions.
  • At eduLAB Pty Ltd, we collect your personal information in various ways, primarily to assist you with specific requests and provide the information or services you require. This can occur when you interact with us online (by filling out the contact page on eduLAB’s website or via email) or in person.
  • When you give us your personal information, you agree to let us use it according to our Privacy Policy.


How We Use Your Personal Information

  • At eduLAB Pty Ltd, we use the personal information we collect to keep you informed and provide you with relevant eduLAB products and services.
  • We handle your personal information with care and only use it for purposes you’ve given us consent for. These purposes include: (i) Providing our products and services as part of our regular business operations. (ii) Managing and enhancing our products and services. (iii) Sharing information about our products and services with you. (iv) Keeping in touch through various means like phone, email, SMS, or traditional mail. (v) Addressing any concerns or issues that may arise. If you choose not to share your personal information, it may limit our ability to provide our products and services or grant you full access to our portal.
  • We may need to disclose your personal information to meet legal obligations, such as complying with a law, regulation, court order, or a request from law enforcement agencies.
  • In the event of a change in control of our business, a sale, or the transfer of business assets, we reserve the right to transfer our user databases, along with any personal and non-personal information, as far as legally permissible.
  • Any information you voluntarily share with us for feedback and surveys may be used for marketing and promotional purposes.


Sharing Your Personal Information

At eduLAB Pty Ltd, we may share your personal information with our team members, officers, insurance providers, advisers, suppliers, or contractors – but only when it’s reasonably necessary to achieve the goals we’ve outlined in this privacy policy.


GDPR and Your Data

At eduLAB Pty Ltd, we’re committed to the principles of data protection as outlined in the GDPR. Our goal is to ensure that data collection and usage are fair, transparent, and in accordance with the law. When it comes to your personal information, we wear two hats. We might act as a Processor, or in some cases, as a Controller under the GDPR.

To process your personal information, we need to have a solid legal basis. The basis depends on the type of data we collect and how we use it. Whenever we collect your personal information, it’s only with your clear consent for a specific purpose. We gather data only to the extent required, and we take the utmost care to keep it safe and secure.

Additionally, we may process your personal information to safeguard our legitimate interests, fulfill contractual obligations, or meet legal requirements. There are situations where processing your personal information is vital to protect your life, perform a public function, or handle a task of public interest, all in line with the law.

Rest assured, we don’t collect or process any “Sensitive Personal Information” under the GDPR, such as details about your sexual orientation or ethnic origin, unless we have your explicit consent or are following GDPR guidelines.

If you’re under 16, please don’t share your personal information with us without your parent’s consent or someone with parental authority. We don’t knowingly collect or process children’s personal information.


Your GDPR Rights

If you’re an EU resident, you have rights when it comes to how your personal information is obtained and used. At eduLAB Pty Ltd, we respect and comply with your GDPR rights. Here’s what you’re entitled to, with some exceptions under the GDPR:

  • The right to know how your personal information is being used.
  • Access to your personal information (we’ll provide you with a free copy).
  • The right to correct any inaccuracies or omissions in your personal information.
  • The right to have your personal information deleted (also known as “the right to be forgotten”).
  • Restrict processing of your personal information.
  • Keeping and reusing your information for your needs.
  • Voicing your concerns about how your information is used.
  • Objecting to automated decision-making and profiling.

If you wish to exercise your GDPR rights at any time, please reach out to us using the contact details provided in this Privacy Policy. We’re here to assist you. To ensure the security of your personal information, we might ask you to confirm your identity before we act on any of your requests. Your privacy is important, and we want to make sure it’s protected.


Security of your personal information

At eduLAB Pty Ltd, we’re committed to ensuring the security of the information you provide. We’ve implemented suitable physical, electronic, and managerial procedures to safeguard and protect your data from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your data’s protection is a top priority for us.

However, when you send or receive information, there’s a risk involved, and we can’t guarantee it’ll be completely secure. Even though we do our best to protect your information from being seen by people who shouldn’t, we can’t promise that it won’t ever be shared in a way that goes against our Privacy Policy.


Access to your personal information

You have the right to ask us for the personal information we have about you, following the Privacy Act and the EU GDPR if they apply. If you want a copy of your info or think the information, we have is wrong or outdated, email us at [email protected]. However, there are some cases where we might not be able to share your information with you when it goes against our Privacy Policy.


Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected]. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.


Changes to Privacy Policy

Please be aware that we might make changes to this Privacy Policy in the future. We can update it whenever we think it’s necessary, and these changes will take effect as soon as we put them on our website, portal, or notice board. Feel free to drop by from time to time to check out our Privacy Policy.



  • When you visit our website: When you come to our website (, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
  • Cookies: We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
  • Third party sites: Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that eduLAB Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each website that collects personal identifiable information.
  • Personal information share in the contact form: The personal information you share through eduLAB’s website’s contact page is used to provide you with the information, products, and services you request. If you’ve also chosen to subscribe to our newsletter, you can expect to receive it from us. We value your trust and take your privacy seriously, ensuring that your information is used only for the purposes you’ve consented to.


Effective date

This policy is effective as of 09 November 2023.